EXCHANGE & RETURN POLICY

• At Gelanshi, our customer is our first priority. Please see our exchange and return policy below. Our official team also guides you at each step if you want to return or exchange your purchase.
  • Any article purchased online can be exchanged from our stores as well as online within 10 days.
  • Please note that articles purchased on discount or on sale are not eligible for exchange.

Proof of Purchase
This includes either a receipt or the online order confirmation email.

Conditions for Exchange
Articles are eligible for exchange only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. You will be required to share proof if you have received an article that is defected, in wrong size, or is incorrect. Articles that are delivered in boxes must be returned with their original packaging.

Online Exchange Process
Please contact our customer service department by emailing us (info@gelanshiappliances.com) or you can WhatsApp (923251111909)

It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article.

RETURN POLICY

• If you need to return an item, please follow our return policy:
• Return requests must be made within 10 days of receiving your order
• The item(s) must be unused and have all tags intact
• Please provide proof of your order, such as an order invoice or order confirmation email
• Returns are accepted only if incorrect or damaged items were delivered

Return Process

Contact our customer service team (support@gelanshiapplianes.com) to initiate a return request.

We will arrange for the item(s) to be picked up from your doorstep.

In case of returns, shipping if often included in the policy.